In a Real Estate transaction, the different parties involved in the sale or purchase of a property may have expectations. That is why as a Real Estate broker, it is our responsibility to define our client’s expectations to prevent any frustration, confusion or disappointments the clients may feel. Any unforeseen reactions on the customer’s part usually results from poor communication from the broker who has not taken the time to enumerate all the possibilities that could happen in a Real Estate transaction. An informed customer is a comprehensive and cooperative customer! Thus, by explaining positive as well as negative eventualities in a process of buying or selling property, the client will understand that you cannot guarantee results (and if you do, you are not 100% honest and transparent!)The only thing a broker can truthfully guarantee to his client is a service based on trust, competence and having a open hear to listen. The real and unique promise that a broker can make to his client is his respect of the harmony pyramid, which means doing what they said they would do by making all the necessary efforts to achieve the desired result of the customer. If the broker is in a constant quest for harmony, the client will have no choice but to realize that his most important pillar in his real estate transaction is to have YOU by his side!
In this Mini-Masterclass, you will learn:
– How to define the expectations of your client so as not to disappoint them
– The importance of daily practice of the harmony pyramid
– The importance of guaranteeing a service offering and not an offer of results
– The importance of establishing a relationship based on trust with your client
– How to convince your customer that you are his greatest asset in their Real Estate transaction
